Shipping policy

Shipping Policy

We offer fast and free shipping on all orders within the contiguous United States.

All orders are shipped from U.S.-based warehouses using trusted carriers such as FedEx, UPS, and freight providers for larger items. We reserve the right to select the shipping carrier at our sole discretion.

Processing & Delivery Times

Orders are typically processed within 1–3 business days.

If the item is in stock, it will be prepared and shipped within this timeframe. Orders that are not in stock may require additional processing time and customers will be notified accordingly.

Once shipped, delivery usually takes between 3–10 business days depending on the product, location, and carrier.

Shipping times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather conditions, supply chain disruptions, or other factors beyond our control. This includes events classified as force majeure. While delays do not constitute grounds for cancellation or refund, we will make reasonable efforts to assist customers in resolving delivery issues where possible.

Additional shipping details may be available on the product page, if applicable.

We may fulfill orders in multiple shipments depending on product availability and warehouse location.

Order Confirmation

As soon as you place your order, you will receive a confirmation email. This means your order has been received and is being processed.

Your payment method may be pre-authorized at the time of purchase. Charges are typically finalized once your order is confirmed and prepared for shipment. In certain cases, payment may be captured prior to shipment to secure inventory. 

If an item is unavailable or on backorder, we will contact you via email with an update.

Orders may be canceled within 24 hours of placement, provided processing has not yet begun. Once an order has been processed or shipped, it cannot be canceled.

Order Shipment & Tracking

Once your order ships, you will receive tracking information via email.

If you do not receive tracking details within 5 business days from the date of your order, please contact us and we will assist you. 

You can also track your order anytime using our tracking page.

We are not responsible for delays, lost packages, or delivery issues caused by the shipping carrier once the order has been shipped. However, we will assist customers in filing claims with the carrier when applicable.

All delivery claims, including “item not received,” are subject to carrier verification and investigation

A delivery confirmation or signature confirmation provided by the carrier shall be considered proof of successful delivery.

Signature confirmation may be required for high-value shipments.

Ownership and risk of loss transfer to the customer upon delivery confirmation by the carrier.

Freight (LTL) Deliveries

Certain large or heavy items are shipped via freight carriers.

For these deliveries:

• The carrier will contact you to schedule a delivery appointment
• Delivery will not occur until the appointment is scheduled
• Deliveries are typically scheduled Monday through Friday
• Delivery is provided in time windows (not exact times)
• Typical delivery windows may include ranges such as 8 AM – 12 PM or 12 PM – 4 PM, depending on the carrier
• Someone must be present to receive and sign for the shipment
• Delivery is curbside or near the entrance
• Shipments are typically delivered via liftgate with one driver

Curbside delivery does not include indoor delivery, assembly, installation, or removal of packaging materials.

Please do not ignore calls from the freight carrier, as they are required to schedule your delivery appointment. Failure to respond to carrier communication may result in delays, storage fees, or additional charges. Ensure your phone number is correct and that you are available to receive calls from the carrier to avoid delays.

The customer is responsible for ensuring delivery access, including but not limited to gate access, HOA restrictions, parking availability, and safe delivery conditions.

Failure to respond to the carrier or schedule a delivery appointment may result in storage fees, return shipping charges, or order cancellation at the customer's expense.

If a shipment is refused or delivery fails due to customer unavailability, incorrect address, or failure to schedule delivery, the customer will be responsible for all original and return shipping costs. 

Any additional fees incurred due to failed delivery attempts, re-delivery, or special handling will be charged to the customer

Damages & Delivery Inspection

Please inspect your package upon delivery.

If the packaging shows visible damage:

• Note it on the delivery receipt before signing
• Take clear photos of the packaging and product

Please note: even if the outer packaging appears damaged, the product inside may still be in good condition.

If your item arrives damaged, contact us within 48 hours with photos and a description of the issue.

We will assist with a resolution, including sending replacement parts when applicable.

Claims reported after 48 hours may be denied. Claims without sufficient photo evidence may not be eligible for resolution. 

Failure to properly document damage at the time of delivery may result in denial of the claim by the carrier. 

We will assist with a resolution, including sending replacement parts when applicable.

Address & Delivery Responsibility

Customers are responsible for providing an accurate and complete shipping address at checkout. 

We are not responsible for orders shipped to incorrect addresses provided by the customer. Additional fees may apply for address corrections, re-delivery, or reshipment.

Orders returned due to incorrect or incomplete address information will be subject to reshipping fees.

Limitation of Liability 

We are not liable for any indirect, incidental, or consequential damages resulting from shipping delays, delivery failures, or carrier-related issues. 

Once an order has been marked as delivered by the carrier, responsibility for the package transfers to the customer.

Our total liability, if any, shall not exceed the amount paid for the product.

 

Important Notes

• Delivery appointments are required for freight shipments
• Delivery times are provided in time windows, not exact times
• Please keep all original packaging, including pallets for freight items, in case of return

Contact Us

If you have any questions about shipping, feel free to contact us:

Email: support@arbisphere.com
Phone: +1 (916) 449-0146 (Call or Text)