Refund policy

Return & Refund Policy

Return Window

Returns must be requested within 30 days of delivery. Requests submitted after this period may not be accepted.

Return eligibility and conditions may vary depending on the product and manufacturer. Specific return terms, if applicable, may be listed on the product page.

By placing an order, you acknowledge and agree to review and accept any product-specific return policies displayed on the product page.

Manufacturer & Product-Specific Policies

Many of the products we sell are subject to individual manufacturer return, refund, and warranty policies.

By placing an order, you acknowledge that these manufacturer-specific policies may apply in addition to our standard return terms.

Where applicable, such policies will be disclosed on the product page prior to purchase. In cases where policies differ, we reserve the right to apply the most appropriate policy based on supplier requirements.

We are an authorized distributor for the brands we sell and follow manufacturer guidelines for returns, refunds, and warranties.

Return Eligibility

To be eligible for a return, your item must:

• Be unused, uninstalled, and in original condition
• Be in the original packaging with all accessories and documentation
• Be in resalable condition

Any attempt to install, use, or modify the product voids return eligibility.

Items that are used, installed, modified, or damaged by the customer are not eligible for return.

We reserve the right to refuse any return that does not meet the conditions outlined in this policy.

Certain items may be non-returnable, including but not limited to:

• Final sale items
• Custom or special-order products
• Items missing original packaging

Return Authorization (RMA Required)

All returns must be approved in advance.

To request a return, contact us at support@arbisphere.com and include your order number.

• Returns sent without authorization may be refused
• Return instructions will be provided upon approval
• We typically respond within 1–2 business days, but response times are not guaranteed

Cancellations

Orders may be canceled before shipment only.

A cancellation fee of up to 5% may apply to cover administrative and non-refundable payment processing costs.

If the order has already shipped, it cannot be canceled and must follow the standard return process.

Non-Defective Returns (Buyer’s Remorse)

If a return is requested for personal reasons (such as change of mind or incorrect order):

• A processing fee of up to 5% may apply
• The customer is responsible for all return shipping costs
• Original shipping costs are non-refundable
• Prepaid return labels are not provided unless explicitly stated

Restocking Fees

We do not charge restocking fees directly.

However, if our supplier applies a restocking fee, this cost will be passed on to the customer.

Restocking fees may range up to 30% depending on the product.

Shipping Costs

• Original shipping charges (including freight/LTL) are non-refundable
• Return shipping costs are the responsibility of the customer
• For freight items, return shipping may be significant and will be deducted from the refund

Freight Deliveries (LTL)

For freight shipments:

• A customer must be present to receive and sign for delivery
• Missed delivery appointments may result in additional carrier fees
• Applicable fees may be deducted from the refund

Refused Deliveries

If a shipment is refused at delivery:

• All shipping costs (original and return) may be deducted from the refund
• Additional carrier-related fees may apply

Damaged or Defective Items

Please inspect your order upon delivery.

If your item arrives damaged or defective:

• You must notify us within 48 hours of delivery
• You must provide clear photos of the product and packaging

We reserve the right to determine the appropriate resolution, which may include replacement parts, repair, product replacement, or other solutions before issuing a refund.

Failure to report damage within this timeframe may limit or void available resolution options.

Carrier Damage & Claims

• Damage should be noted at the time of delivery when signing
• If damage occurs during return transit, the customer may be required to file a claim with the carrier
• Refund eligibility may be affected if damage is not properly reported

Packaging Requirements

Customers must retain all original packaging.

• Returns without original packaging may be denied
• Additional fees may apply
• Customers are responsible for proper repackaging if packaging is discarded

Inspection & Approval

All returns are subject to inspection upon arrival.

We reserve the right to:

• Approve or deny any return
• Issue partial refunds if the item is not returned in original condition

Refunds

Refunds are not guaranteed and are subject to inspection, approval, and compliance with all return conditions.

Approved refunds will be issued to the original payment method.

The refund amount will be calculated as:

Product price minus:

• Restocking fees (if applicable)
• Return shipping costs
• Processing fees
• Original shipping charges

Please allow up to 5 business days after inspection for refunds to be processed. Additional time may be required by your financial institution.

Exchanges

We do not offer direct exchanges.

If you would like a different item, you must return the original item and place a new order.

Warranty

Certain products are covered by manufacturer warranties.

Warranty claims are handled according to the manufacturer’s policies and are not treated as standard returns.

Delivery Responsibility & Address Accuracy

Customers are responsible for providing accurate shipping information.

We are not responsible for:

• Delays caused by incorrect addresses
• Issues occurring after confirmed delivery

Responsibility transfers to the customer upon confirmed delivery.

If delivery occurs without signature at the customer’s request, the customer assumes full responsibility.

Shipping Delays & Force Majeure

We are not responsible for delays caused by carriers, weather, supply chain disruptions, or other factors beyond our control.

We are not liable for failure to perform due to events beyond our control.

Product Accuracy Disclaimer

Product descriptions, specifications, and images are provided by manufacturers and may vary.

We are not responsible for minor differences between product representations and the actual product.

Abuse & Fraud Protection

We reserve the right to review transactions in cases of suspected misuse, excessive returns, or policy abuse.

We may deny returns, limit return privileges, or take appropriate action in accordance with applicable laws.

Customer Support

We aim to provide fair and reasonable support throughout the return process. Contact us with any questions or concerns.

Contact Information

Email: support@arbisphere.com
Phone: +1 (916) 449-0146